Delete Your Data

Last updated: October 30, 2026

This page explains how to delete the data that Case Simulator ("the App") holds about you. There are two ways to do it, and both erase the same thing.

The App has no accounts: no username, no email address, no password. Everything we hold is stored against a random install ID that the App creates on your phone the first time you open it. That ID is not linked to your name or any other personal information.

Option 1 — Delete it yourself, in the App

This is immediate and needs no request:

Open Case Simulator.
Go to the Profile tab and open Settings.
Tap MORE OPTIONS, then DELETE ACCOUNT, and confirm. (In App versions before 1.1.4, DELETE ACCOUNT is directly in Settings.)

This clears your save on the phone and tells our servers to erase everything held against your install ID.

Option 2 — Ask us

If you'd rather we did it for you, email ploegenroosterapp@gmail.com with the subject line "Data Deletion Request". We act on requests within 30 days.

Because the App has no accounts, an email alone doesn't tell us which records are yours. Send the request from inside the App with Settings → Send Feedback as well, which reaches us linked to your install ID. If you have already uninstalled the App, we have no way to find your records, so wherever possible use Option 1 before uninstalling.

What is deleted

Every record we hold against your install ID is permanently removed, including:

Your player record: simulated balance, level, XP, in-game statistics, equipped agent portrait, and the Google Play billing country recorded with your purchases
Your friends list, friend requests, friendship progress and any gifts sent or received
Your referral code, the record of any code you redeemed, and any pending referral rewards
Any feedback or bug reports you sent through the App
Your push notification token and notification settings
Your ad and game activity history
The record of when you loaded your cloud save (used for the monthly load limit)

Deletion is permanent and can't be undone. Copies in our server backups expire within 7 days, after which the data is gone from them too.

What is kept, and why

Two narrow categories survive deletion. Both are recognised exceptions to the right to erasure:

What	Why
Purchase records, with your install ID removed	Completed sales are financial records we must keep for accounting and tax. The install ID is overwritten, so the record survives as a sale and not as a person. We never hold payment details: all payments are processed by Google Play.
Anti-fraud records, where an install has been sanctioned for cheating or forged purchases	Kept for fraud prevention (our legitimate interest), so a sanction can't be cleared simply by erasing and starting again. These records hold nothing beyond the install ID and the reason.

Data held by other companies

The App uses Google AdMob and its partners for ads, and Google Firebase for push notifications and crash reports (and, in App versions up to 1.1.3, basic usage analytics). Deleting your data with us doesn't delete data those companies hold independently. You can limit what they collect:

Advertising ID: reset or delete it in your phone's settings (Settings → Privacy → Ads on most Android phones).
Ad personalisation: Settings → More Options → Ad Privacy Options in the App reopens the consent form, where that form applies to you.
Cloud save: from App version 1.1.4, a copy of your save is kept in your own Google Play Games account. Option 1 deletes it when you are signed in to Google Play Games. Otherwise, delete the App's data from your Google Play Games settings (in the Play Games app or Settings → Google → Play Games, depending on your phone).

Contact

Questions about deletion or any other privacy matter:

Email: ploegenroosterapp@gmail.com